Step 1The call
Five minutes on what prompted it, roughly how old the covering is and how the house is laid out. Enough to decide whether this wants a visit or just an answer.
Step 2The measure
Somebody goes up. Planes measured rather than paced out, junctions photographed, the loft looked at from underneath where there is a hatch. Nothing is quoted off a satellite image.
Step 3The page
The written price arrives within two working days: quantities, products, what is included and a short list of what is not. No visit attached to delivering it.
Step 4The date
Booked against the forecast, not against our diary. A covering is never opened on a day that cannot also close it, so wet weather moves a start rather than producing a tarpaulin.
Step 5The work
Strip, inspect the deck in front of you, correct what the page said would be corrected, then build back up. Any change is agreed and signed before it happens, never invoiced after.
Step 6The hand-back
Photographs of the finished junctions, the permit paperwork, the product documents, and a magnet over the drive and the planting. The invoice matches the estimate line for line.